The Reserve Bank of India (RBI), on Thursday, announced that it has set up a Committee on Customer Services to look into customer services provided by RBI directly or through banks and institutions with a view to maximise satisfaction to the general public.
The Reserve Bank of India (RBI), on Thursday, announced that it has set up a Committee on Customer Services to look into customer services provided by RBI directly or through banks and institutions with a view to maximise satisfaction to the general public.
Former Controller General of Accounts H Prabhakar Rao is the Chairman, according to a RBI release issued here. Other members are former RBI Regional Director Vani J Sharma and Chartered Accountant Girish Pai K.
Terms of reference
The terms of reference of the committee envisage to evaluate the efforts for improving public services to individuals, since adoption of Committee on Procedures and Performance Audit on Public Services (CPPAPS) recommendation and to advise the Central bank on improving the quality of such services.
That apart, the committee has to review existing policies and procedures with a view to their rationalisation, keeping in view the technological and other developments since CPPAPS recommendation. It also envisage interaction with various associations concerned with customers’ interest to the extent it impinges on the services provided by RBI and to tender advice on any other issue relevant to the Committee’s work as also any specific issues referred to it by RBI.
Public problems
The committee will look into the problems faced by general public relating to the availability of coins and notes and exchange of mutilated notes at RBI offices and bank branches.
Other problems pertains to banking services relating to foreign exchange transactions of individuals including encashment of currency/TCs, acquisition of foreign exchange for various permitted purposes, operation of non-resident accounts and foreign currency accounts of residents, etc. The committee is based in RBI’s Regional Office, Bangalore.
Matters relating to Government transactions including payment of pensions through banks, payment of taxes by individuals at RBI or bank branches and any other related receipts or payment matters will also be looked into. Matters relating to servicing and redemption of Government bonds (relief bonds, savings bonds) sold through RBI and banks.
