<p>In the last three years, TRAI received as many as 3,571 complaints from Bharti airtel subscribers, 2,151 from Reliance customers and 1,896 from Vodafone Essar's clientele.<br />In all three years -- 2008-09, 2009-10 and 2010-11 (up to December 2010) -- the maximum complaints were against Bharti airtel.<br /><br />Tata Docomo and Idea Cellular customers seemed to be the least dissatisfied, with 1,239 and 925 complaints, respectively, lodged against them.<br /><br />The Telecom Regulatory Authority of India (TRAI) has been receiving complaints against telecom service providers with respect to various problems, including billing, metering and tariff-related issues, Minister of State for Communication and IT Sachin Pilot said in a written reply to the Lok Sabha.<br /><br />TRAI has forwarded these complaints to the concerned service providers for necessary action.<br /><br />The regulator has notified the Telecom Consumers Protection and Redressal of Grievences Regulations, 2007, which make it mandatory for every service provider to establish a three-tier system consisting of a call centre, nodal officer and an appellate authority for redressal of the grievances of telecom consumers, the minister said.<br /><br />TRAI has issued a consultation paper seeking views from all concerned stakeholders in order to improve the effectiveness of the grievance redressal system and to protect the interest of consumers in the telecom sector.<br /><br />Pilot also informed that a telecom operator can offer at any given time a maximum of 25 tariff plans in a service area and this is applicable on all segments of services and also for both post-paid and pre-paid subscribers</p>
<p>In the last three years, TRAI received as many as 3,571 complaints from Bharti airtel subscribers, 2,151 from Reliance customers and 1,896 from Vodafone Essar's clientele.<br />In all three years -- 2008-09, 2009-10 and 2010-11 (up to December 2010) -- the maximum complaints were against Bharti airtel.<br /><br />Tata Docomo and Idea Cellular customers seemed to be the least dissatisfied, with 1,239 and 925 complaints, respectively, lodged against them.<br /><br />The Telecom Regulatory Authority of India (TRAI) has been receiving complaints against telecom service providers with respect to various problems, including billing, metering and tariff-related issues, Minister of State for Communication and IT Sachin Pilot said in a written reply to the Lok Sabha.<br /><br />TRAI has forwarded these complaints to the concerned service providers for necessary action.<br /><br />The regulator has notified the Telecom Consumers Protection and Redressal of Grievences Regulations, 2007, which make it mandatory for every service provider to establish a three-tier system consisting of a call centre, nodal officer and an appellate authority for redressal of the grievances of telecom consumers, the minister said.<br /><br />TRAI has issued a consultation paper seeking views from all concerned stakeholders in order to improve the effectiveness of the grievance redressal system and to protect the interest of consumers in the telecom sector.<br /><br />Pilot also informed that a telecom operator can offer at any given time a maximum of 25 tariff plans in a service area and this is applicable on all segments of services and also for both post-paid and pre-paid subscribers</p>