Tech Mahindra, a global systems integrator and business transformation consulting organisation focused on the communications industry, made the decision on the eve of its second year of successful operations in Nigeria, a press release from the company said.
The company has over the past two years partnered with leading telecom operators in Nigeria like MTN and Multilinks. It recently won the prestigious Bharti Airtel Africa deal for setting up Airtel's BPO operations in seven countries.
Sujit Baksi, president, Corporate Affairs and Business Services Group, Tech Mahindra, said: "We are extremely excited to be a part of the growing market of Africa. We have already helped our customers in Africa reduce their operating costs and generate new revenue streams."
"Tech Mahindra has recruited over thousand local employees in Nigeria and it is our strategy to nurture local talent for effectively executing our BPO operations. Over a period of two years, we plan to reduce the expat headcount considerably and develop the workforce locally to run the operations. Tech Mahindra has now joined the league of Indian IT companies with significant headcount in the region," he added.
Krishna Gopal, vice president, Sales and Global Alliances, said, "...Tech Mahindra is committed to offering best in the industry services to telecom operators leading to enhanced experience for the end consumers in Nigeria and the Africa continent as whole.
Tech Mahindra would bring its global experience across developed and emerging markets to offer top levels of service to operators and end consumers in Nigeria."