IT solution provider NIIT Technologies Limited and pioneer in artificial intelligence (AI) Arago on Tuesday announced their partnership to avail AI to deliver greater agility, high quality standards and superior customer experience.
Commenting on the development, NIIT Technologies Infrastructure Management Services President Arvind Mehrotra said as global MNCs in India drive innovation through their Global In-House Centers (GICs), there is a need for them to build deeper partnerships with IT services providers to innovate with intelligent automation.
"NIIT Technologies has integrated Arago's autonomic problem-solving AI platform HIRO into its TRON Smart Automation. This platform which consolidates innovative technologies, practices, and best in class tools for business transformation will be available to GICs to deliver an improved experience," said Mehrotra.
Arago Vice President Service Provider Business Umamaheshwar Mudigonda said the company aims to enable GICs use cutting edge AI technologies and implement practical solutions.
"Our partnership with NIIT Technologies not only augments our AI platform HIRO with their expertise, but also identifies areas for its rapid deployment," said Mudigonda.
Arago's commercially proven problem-solving artificial intelligence platform HIRO is designed to autonomously run IT and business processes within enterprises.