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Air India bets on generative AI; to introduce more AI features to address customer queries

The agent has successfully answered over half a million customer queries since its pilot launch in March 2023, and today manages over 6,000 queries a day in four languages, the release said.
Last Updated : 10 November 2023, 09:46 IST

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Published 10 November 2023, 09:46 IST

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