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Airlines ride AI: Lesser workload for customer service agents, human-like responses for passengers

For Air India, which has embarked on a five-year transformation plan, Artificial Intelligence (AI) use will be 'pervasive' and its generative AI virtual agent AI.g handles over 1,300 topics.
Last Updated : 02 June 2024, 05:58 IST

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Published 02 June 2024, 05:58 IST

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